Privacy Policy

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 The following privacy and confidentiality policy will apply to all individuals who choose our services:

      At CFM we understand how important your privacy is. CFM takes care to maintain your confidentiality in accordance with current regulations and ethical guidelines of Social Work Regulatory Bodies in the province/state you are located in. These guidelines have been designed to protect your confidentiality and ensure that CFM always conducts themselves with professionalism and integrity.

Your Personal Information

CFM uses a secure and encrypted management system called CRMS. CRMS serves as a mental health software used for documentation purposes to collect and store personal data. At the point of booking a consultation or your first session, CFM will ask for your personal contact information such as your name, address, email address, telephone number, and current concerns that counselling/therapy can assist with. Your contact information and documentation are stored securely in CRMS and can only be accessed by CFM’s admin team, in addition to your individual counsellor/therapist. This personal information will be held for the duration of your counselling/therapy. Your information will be deleted from CFM’s Database after 10 years post your last session.

Online Bookings

When you make an online booking using our secure and protected website (counsellingformen.com), CFM will send a booking notification to your counsellor/therapist via our secure and advanced protected email, and business number (905 -781-3372). 

Your Payment Details

All payments are made through a protected and secure software called Square App (https://squareup.com/ca/en/payments/secure). CFM does not keep record of your card number details. CFM does keep a record if a payment was completed. NOTE: If applicable, CFM is also able to directly bill your insurance provider. In these circumstances, we also oblige to your insurance providers policies, terms and conditions. 

Your Therapy Sessions

Counselling/therapy sessions will be conducted via our secure business contact number (905 -781-3372), or virtually through an advanced and encrypted platform called Zoom (https://explore.zoom.us/en/trust/security/). NOTE: CFM does not conduct counselling/therapy sessions through text, email messages, or any other non-verbal communication methods.

Confidentiality

Everything that you discuss with CFM and your counsellor/therapist is confidential. Confidentiality will only be broken in the following circumstances:

Risk of Harm: If a client is at immediate and serious risk of harming themselves or others, counsellors/therapists may need to disclose information to appropriate authorities.

Child Abuse/Neglect: If there are reasonable grounds to believe a child is at risk of abuse or neglect, counsellors/therapists are legally required to report it. 

Court Orders/Subpoenas: Counselling records may be subpoenaed by a court of law. 

Reportable Conduct: If a client discloses inappropriate sexual conduct by a regulated health professional, the counsellor/therapist may need to report it to the relevant regulatory body.

Your Communication with Us

All of our email accounts use a protected secure server, and are VPN and password protected. If you send an email to your counsellor/therapist’s email address, only the admin team, and your counsellor/therapist will have access to it. All phones and laptops are encrypted, protected with an anti-virus software, VPN protected, and password protected. 

Data Usage

CFM will only use your email address and telephone number to contact you about your appointments. CFM may also contact you directly via email in order to share information and resources that is pertinent to your therapeutic process. Your phone number may also be used to issue appointment reminders via text message. 

Your Rights

At any time if you would like to see your session notes, you can make this request by emailing your counsellor/therapist directly.

Consent

You are entitled to withdraw this consent at any time and can do so by emailing your counsellor/therapist directly.

Breaches of Data Protection

In the event of any breach of CFM’s protection policies, CFM will notify you within 48 hours and will seek to rectify this immediately.